~ FREE ~ Telephone and Voicemail System Problem-Solving Tutorial

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Telephone System Basics
Here's what you'll learn at this easy-to-understand day-long presentation about the most important tool for every business

We specialize in providing real, solid insider information on telephone systems that cannot be gained through researching the web or by any other means that we are currently aware of. We'll provide you with the best knowledge in the business on phone systems... without selling you one.

Avoid the pitfalls of new system purchases and installations
• Avoid common mistakes made as a result of the customer (you) not having a good enough understanding of the phone system being presented
• How to evaluate a system to suit your needs... not too big or too small, so you won't have to tell your boss any bad news about your new system
• Explore features of the systems out there, learn which are essential, and what it takes to make them function correctly
• How telco's and telephone sales presentations are sometimes purposely designed to confuse you. We'll show you why they do this, and how to cut through the clutter and get what you need instead of what they want to sell you without throwing up your hands in frustration
• The truth about some telephone system "consultants"
• The importance of functional conferencing. Almost all phone systems come with a conference button, but you'll often find someone in the call can't hear... we'll show you how to fix that before it's a problem
• Why remote-access by your telco is never a good idea
• CAT 5 computer cabling, testing and what to expect from your installers
• Centrex service - Find out when it honestly fits your situation and when it's a bad idea and why

Make sure your contracts and warranties are written with your best interests in mind
• In the past 14 years, we've seen about a million different ways that vendors have written contracts in order to not only cover just themselves, but to take advantage of an unwary and unknowing customer. We'll show you how to make your vendor provide an honest contract and warranty on your new system
• Without legalese we discuss ways to stop vendors from writing contracts and warranties that benefit only them, without the need of an attorney's assistance
• Understand the major points that need to be addressed in your contract for your new phone system
• Essential phrases and information that should be added to your contract, and those which should be omitted

Deal effectively with your local Telco or Bell Company
• How to order... what, where and when... and what to say
• Demystify a few of the more commonly held beliefs about your local telco, and learn who is responsible for what
• Simplified layman's discussion of technical issues such as demarcation points and ring trip
• Learn how to identify and avoid the #1 most common bell problem since dialtone was discovered
• Master keywords and catchphrases the telcos use... saving you costly misunderstandings
• Learn how everything ties together between the telco, your system and you when you make a phone call
• Specific action to take if you can't get it fixed & all else fails; how to get instant attention and action from your telco

Clearly understand the 20 most often misunderstood terms and phrases used by telecom salespeople
Learn what these things mean and which is better for your company, individually and simply!
• KSU and/or PBX
• Digital Versus Analog
• Voicemail and/or Auto Attendant
• UCD Versus ACD
• Multi-line and/or Single-line Call Center Versus Console
• LCD Versus LED
• Voicemail ports Versus Voicemail boxes
• Voicemail compatability and/or Answering machines
• SMDR Versus Call Accounting
• DSS Versus BLF
• Hints.....
• Everyone doesn't need digital and analog is a lot cheaper
• Most don't want or need auto attendant (should cut down installation cost)
• Majority of businesses that have ACD use only UCD (Much less expensive, and a certain form of this feature comes with most systems)
• LCD's burn out much faster than LED's
• 85% of firms who purchase call accounting packages use only the SMDR results that come FREE as a standard feature on most systems

 

In attending this seminar, if you ONLY learned what these few terms mean, and their relevancy, you'd save a lot of money!!!!

Maintaining an Existing Phone System

Know the best places (not companies) to buy extra phones and equipment

• There are some avenues you can use to purchase phone equipment and material for less money, and still get the same value for your dollar.
• There are other instances where it is critical that you make your purchase from a local dealer.
• Learn where those places are, when to use them and when not to, to benefit you most.
• We will teach you how to use both approaches and save time and money while still maintaining your warranty and a good, strong rapport with your vendor.

Find a good phone company/vendor to service your equipment

• Vendors and system dealers come in all shapes and forms.
• Learn how to filter out the ones that will give you headaches, and how to easily spot the good ones.
• Understand clearly what the word "subcontractor" means to you and your company when it comes to phone systems. (Hint: Big phone companies are the most guilty of using this word....)
• Comprehend just how much more you'll get out of your phone system if you've done your homework in terms of who should be working on your system.
• Learn which things you should negotiate on, and how to negotiate successfully to a win-win situation with your vendor.

Prolong the life of your system and phones by 30% to 70%
• We'll show you simple things you can do to each individual phone that will make them work for you a lot longer.
• Learn insider secrets on how to rid yourself of more than 80% of your static problems over the life of your system.
• Learn some simple troubleshooting techniques that will easily save you money on unneeded service calls.
• Understand the 3 major issues that will absolutely shorten the lifespan of your system.
• This section of our seminar and our video course will show you how to get 8-12 years of use out of the average system instead of 3-5.

Phone Room/Closet Necessities

• Good, clean electricity is something all phone systems need. We will present to you differing scenarios so that you'll know what to buy and what not to buy in order to ensure that your system is well fed.
• Grounding of your system. How to make certain that your system is grounded correctly. (74% of the existing systems out there are grounded incorrectly, making them a direct target for electrical surges, spikes and lightning strikes.)
• Environment/Temperature - On most systems, the environment surrounding the system itself, warm or cold, dusty or clean, plays a major role in determining the lifespan of the system. Learn how to make sure your system has a good home.
• Where to locate your phone room or phone closet is of vital importance. Sometimes it's better to use a space that is farther away from your workspace. We'll show you why.
• Common use closets are sometimes good and sometimes not so good. Learn when it's a good idea to share a closet and when you shouldn't.

Learn the "Tools Of The Trade"

• Understand how to use these tools and save yourself time and money by doing some of your own moves and changes and service calls.
• Learn about all of the standard termination tools, their names and uses.
• We'll show you how to find individual wires, even when they are in a big mess.
• We'll teach you about connecting blocks, and how to splice broken wire with and without connectors.
• We'll provide you with a copy of the standard telephone wiring code, so that you too can know what's what when it comes to your own phone closet.
• See a demonstration on how to use these tools to terminate cable and fix static problems.

Avoid the "Extra" Charges

• Find out how to make the cost of moving your system stay the same as the price you were quoted - no hidden or "extra" charges to surprise you.

Keep it Simple

• Our Seminar will teach you all of the basic steps that need to be taken, and, in what order to take them.
• We will provide you with a time-line template on when and what to do in order to keep your move simple.....and under control!!

Your Local Telco/Bell Company

• Learn the basic, easy-to-understand way to get your lines and numbers ordered, and surprise those telco folks by making your order an easy one!

Cabling for Phone and Data
• Learn how to present what you need to your cabling company in a way that is simple and easy to understand, so as to avoid the confusion that can accompany even a small office move.
• Gain a thorough understanding of CAT 5 computer cabling, testing, and what to expect in terms of knowledge from the people who are installing your cable.

Responsibilities

• Learn who will be responsible for each part of your move, and how to pre-empt and avoid potential disasters before they have a chance to happen to you!

Seminar Dates and Locations

1-(208) 664-5036

Telephone System Learning Seminars,
Schools, Conferences & Consultants
2900 N. Government Way
Suite 89
Coeur d'Alene,  ID 83815-3751

contact@tellearn.com

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email contact@tellearn.com or call (208) 664-5036

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